Shipping Policy

Welcome to ZA-Zola. We are committed to delivering your orders safely, efficiently, and as quickly as possible. Please read this Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday to Friday (excluding weekends and public holidays).

During peak seasons, sales events, or holidays, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.

2. Order Confirmation

After placing your order, you will receive:

• Order confirmation email

• Shipping confirmation email once dispatched

• Tracking details (where available)

Please ensure your email address is entered correctly at checkout.

3. Shipping Destinations

We currently ship to:

• United Kingdom

• Europe

• United States

• Canada

• Australia

• New Zealand

• Selected international destinations

If your country is not available at checkout, we unfortunately do not ship there at this time.

4. Estimated Delivery Times

Estimated delivery times begin after dispatch (not after order placement).

📌 Delivery times are estimates only and may vary due to customs processing, courier delays, or peak seasonal demand.

5. Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery destination

• Parcel weight

• Shipping method

We may occasionally offer free shipping promotions.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email (if available).

Tracking updates may take 24–48 hours to appear after dispatch.

7. Split Shipments

As we work with international fulfilment centres, your order may arrive in multiple packages.

If this occurs, each shipment will have its own tracking details where available.

8. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees once the parcel reaches your country.

These charges are the responsibility of the customer unless stated otherwise at checkout.

ZA-Zola has no control over these charges or customs clearance delays.

9. Delivery Delays

Occasionally delays may occur due to factors outside our control, including:

• Customs inspections

• Courier disruptions

• Weather conditions

• Public holidays

• High order volumes

• Transport issues

Delivery times are estimates and not guaranteed.

10. Incorrect Address

Customers are responsible for entering a correct and complete shipping address at checkout.

If an incorrect address is provided:

• We may not be able to update it once the order is processed

• Additional reshipping costs may apply

• ZA-Zola is not responsible for lost parcels due to incorrect details

11. Failed Delivery Attempts

If delivery fails due to:

• No one available to receive the parcel

• Parcel not collected

• Incorrect or incomplete address

The parcel may be returned or disposed of by the courier.

Any reshipping costs will be the responsibility of the customer.

12. Lost or Missing Parcels

If your tracking shows no updates for an extended period, please contact us.

We will open an investigation with the courier.

If confirmed lost, we will offer:

• Replacement (if available)
  OR

• Refund

Claims must be reported within 30 days of the estimated delivery date.

13. Damaged Deliveries

If your order arrives damaged, contact us within 48 hours of delivery.

Please include:

• Order number

• Clear photos of packaging

• Clear photos of the item

We will review and provide a suitable resolution (replacement or refund).

14. Delivery Completion

An order is considered successfully delivered once the courier confirms delivery to the provided address.

If a customer requests safe place delivery or delivery to a neighbour, responsibility transfers once marked delivered.

15. Force Majeure

We are not responsible for delays caused by events beyond our control, including:

• Natural disasters

• Government restrictions

• Pandemics

• Customs delays

• Industrial action

• Transport disruptions

16. Contact Us

If you have any questions regarding shipping, please contact us:

ZA-Zola Customer Support

Email: zazolaofficial@gmail.com
Contact Page: Contact Us