Privacy policy

ZA-Zola Privacy Policy

Last updated: August 10, 2025

Welcome to ZA-Zola! We’re committed to giving you a smooth, secure, and personalized shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our store and website (the “Services”).

By using our Services, you agree to this policy, so please take a moment to read it carefully.

What Information We Collect

When you shop or connect with us, we may collect:

Contact Info: Name, address, phone number, email, and billing/shipping details.
Payment Details: Credit/debit card info, payment confirmations, transaction records.
Account Data: Username, password, preferences, and settings.
Shopping Activity: Items viewed, added to cart or wishlist, purchases, returns, and cancellations.
Communications: Messages you send us, including support requests.
Device & Usage Info: Device type, browser, IP address, and how you navigate our Services.

How We Collect Your Information

Directly from you: When you create an account, place an order, or contact us.
Automatically: Via cookies, tracking technologies, and your device’s data when you visit or use the site.
From partners & service providers: Shopify, payment processors, shipping partners, and others helping us run the store.

How We Use Your Data

Your info helps us:

Deliver & improve our Services: Process orders, tailor your shopping experience, manage your account, and handle returns or exchanges.
Marketing & Ads: Send you updates, offers, and personalized ads — with respect for your communication preferences.
Security: Keep your account safe, prevent fraud, and protect our community.
Customer Support: Respond to your inquiries and provide top-notch service.
Legal & Compliance: Meet legal requirements and enforce our policies.

Who We Share Your Info With

We only share your personal data when needed, such as:

With Shopify and trusted service providers who power our store (payment processing, shipping, support, analytics).
With marketing partners for personalized ads (you can opt out anytime).
When you request or consent — like shipping orders or connecting social logins.
With our affiliate companies or during business changes (mergers, sales, legal processes).
To comply with laws or protect rights and safety.

Your Privacy Rights

Depending on where you live, you may have rights including to:

Access, correct, or delete your personal information.
Object to or restrict how we use your data.
Withdraw consent for certain uses.
Receive your data or transfer it elsewhere.
Manage your communication preferences and unsubscribe from marketing emails.

For detailed rights and options, especially if you're in the UK or EEA, visit Shopify Privacy Portal or contact us directly.

Children’s Privacy

Our Services are not for children under legal age. We don’t knowingly collect their data. If you’re a parent or guardian and believe we have your child’s info, please reach out to us for removal.

Security & Data Retention

We use industry best practices to protect your data but no system is completely foolproof. We keep your info as long as needed to provide Services, comply with laws, and resolve disputes.

International Data Transfers

Your information may be stored and processed outside your country, including outside the UK and EEA. We ensure legal safeguards, like Standard Contractual Clauses, are in place to protect your data.